Terms and Conditions

1. You are in a safe hand

1.1 Agreement to Terms

Welcome to IT Managed 247 (“ITM247“). By accessing or using our services, you agree to be bound by these terms and conditions. If you disagree with any part of these terms, you may not use our services.
We love technology, and we’re passionate about IT. Our vision is to simplify your experience of IT and empower you and your business to concentrate on what you do best. With over a decade’s experience delivering Managed It Services,’s goal is to provide your business with IT solutions that will reduce risk, enhance efficiency and boost your productivity.

1.2 Changes to Terms

These terms and conditions may be updated at any time. Notification of changes will be provided via email or through our website. It is your responsibility to review these terms regularly, and continued use of our services after changes constitute acceptance of the updated terms.

2. Services Provided

2.1 IT Support Services

ITM247 provides a range of IT support services, including user support, network monitoring, endpoint monitoring, and break-fix services. The scope of these services is outlined in individual service level agreements (SLAs) between ITM247 and the client.

2.2 Third-Party Services

ITM247 acts as a reseller for third-party services such as Internet Connectivity, M365, Microsoft Azure product licensing and management, Online Backups, and Cloud CCTV. Clients acknowledge that these services are subject to the terms and conditions of the respective third-party providers.

3. Exclusions

3.1 Restricted Industries

ITM247 does not provide services to businesses engaged in the Gambling, Drug/Alcohol, or pornography industries. By using our services, clients confirm that their business activities do not fall within these restricted categories.

4. Third-Party Services

4.1 Infrastructure Disclaimer

While ITM247 facilitates the sale and management of third-party services, including branding some products with our name, we do not have control over the infrastructure of these services. Clients acknowledge and understand that ITM247 cannot guarantee the 100% uninterrupted operation of third-party services.

4.2 Third-Party Terms

Clients using third-party services through ITM247 agree to abide by the terms and conditions of the respective third-party providers. Any issues related to the use or performance of third-party services should be directed to the relevant third-party provider.

5. Limitation of Liability

5.1 Exclusion of Damages

In no event shall ITM247, its directors, employees, or affiliates be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of our services or third-party services.

5.2 Maximum Liability

The maximum liability of ITM247 for any claim, whether in contract, tort, or otherwise, is limited to the fees paid by the client for the specific service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

6. Client Responsibilities

6.1 Proper Use

Clients are responsible for the proper use of ITM247 services and compliance with all applicable laws and regulations. Any misuse or violation may result in the termination of services.

6.2 Third-Party Service Management

Clients are responsible for the proper use and management of third-party services. ITM247 is not responsible for any issues arising from the client’s use or mismanagement of third-party services.

7. Indemnification

7.1 Client's Obligation

Clients agree to indemnify and hold ITM247, its directors, employees, and affiliates harmless from any claims, losses, damages, liabilities, or expenses arising out of their use of ITM247 services or third-party services.

8. Termination

8.1 Termination Clause

Either party may terminate services with written notice. Upon termination, clients are responsible for settling any outstanding fees and returning any borrowed equipment promptly.

9. Governing Law

9.1 Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising out of or in connection with these terms shall be resolved through arbitration or the competent courts of England.

10. Data Collection and Privacy

10.1 Information Collected

ITM247 may collect and process personal data from website visitors for the purpose of monitoring website traffic and managing submitted forms. This may include but is not limited to, IP addresses, browser information, and submitted form data.

10.2 Lawful Basis for Processing

The lawful basis for processing this data is the legitimate interest of ITM247 in monitoring and improving website performance and responding to user inquiries.

10.3 Cookies

ITM247 may use cookies to collect information about website visitors. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

10.4 Use of Personal Data

Personal data collected will only be used for the specified purposes and will not be shared with third parties unless required by law.

10.5 User Consent

By using our website and submitting forms, you consent to the collection and processing of your personal data as outlined in these terms and conditions.

10.6 Data Security

ITM247 employs reasonable security measures to protect collected data. However, no method of transmission over the internet or electronic storage is entirely secure, and ITM247 cannot guarantee absolute security.

10.7 User Rights

Website visitors have the right to request access to, rectification, or erasure of their personal data. Requests should be submitted in writing to support@itm247.com

10.8 Retention Period

Personal data will be retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

10.9 Third-Party Analytics

ITM247 may use third-party analytics services to monitor website traffic. These services may collect and process data in accordance with their privacy policies. By using our website, you agree to the processing of data by these third-party analytics providers.

10.10 GDPR and UK Data Protection Act 2018 Compliance

10.10.1 Data Controller

ITM247 is the data controller for the personal data collected through the website.

10.10.2 Legal Basis for Processing

ITM247 processes personal data on the lawful bases of legitimate interests and consent as outlined in this section.

10.10.3 Data Protection Officer

ITM247 has appointed a Data Protection Officer who can be contacted at dpo@itm247.com

10.10.4 Complaints

If you believe that ITM247 is not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office ([ICO](https://ico.org.uk/)).

11. Changes to Privacy Policy

11.1 Updates

ITM247 reserves the right to update its privacy policy to reflect changes in legal or regulatory requirements. Notification of updates will be provided via email or through our website.