Remote & Onsite Support
Designed to keep your IT systems running reliably, ROS relieves you of the chore of day-to-day maintenance and end-user support, freeing up time and space for you or your in-house IT team (if you have one) to focus on what you do best.
Managing your IT
Whatever the size of your business, we can work with you to make sure that your IT stays one step ahead and supports business growth, even if you don't have in-house IT experts.
For most small businesses, it simply isn't practical to employ a full-time IT specialist to look after their IT infrastructure. That's were the comprehensive ROS service can make a difference.
Supporting IT Professionals
Even for bigger organisations with in-house technical specialists, covering remote locations and home workers can be a real business challenge.
ROS is NOT designed to replace your existing IT Manager or department. It offers a simple, affordable extension to your in-house IT team helping you guard against system failure. If you are an IT professional yourself, we'll work with you, delivering support on desktop and server issues for your user community.
Technical specifications
IT Support for PC
Hardware, LAN & Networks
- Desktop Hardware Setup (x86 PC Compatible)
- Desktop Hardware Fault Diagnosis
- Workgroup LAN Support & Fault Diagnosis
- Printer Setup & Fault Diagnosis
- Scanner Setup & Fault Diagnosis
- Support of WiFi issues
Operating System
- Operating Systems Installation & Configuration
- Operating Systems Fault Diagnosis & Remote Repair
- Patch and Upgrade Support
- Windows 2000 including Professional Edition
- Windows XP Home, Professional
- Microsoft Vista
Applications
- Desktop Application Set-Up & Configuration
- Application Fault Diagnosis & Remote Repair
- Patch and Upgrade Support
- Microsoft Office Support (Word, Excel, PowerPoint, Access)
- Workgroup File & Print Sharing
- Security
- Virus Issues
- Spyware Issues
- Firewall Set-up and Configuration
- Security Software Set-up and Configuration
- Backup
IT support for Server
Hardware, LAN & Networks
- Server Hardware Setup (x86 PC Compatible)
- Server Hardware Fault Diagnosis
- Domain/AD LAN Support & Fault Diagnosis
- Workgroup LAN Support & Fault Diagnosis
- Printer Setup & Fault Diagnosis
- Scanner Setup & Fault Diagnosis
- Support of WiFi issues
Operating System
- Operating Systems Installation & Configuration
- Operating Systems Fault Diagnosis & Remote Repair
- Patch and Upgrade Support
- Microsoft 2000 Server & Advanced Server
- Microsoft 2003 Server, including R2
- Microsoft SBS 2003
- Microsoft SBS 2008
Applications
- Application Fault Diagnosis & Remote Repai
- Patch and Upgrade Support
- Workgroup File & Print Sharing
- Security
- Virus Issues
- Spyware Issues
- Firewall Set-up and Configuration
- Security Software Set-up and Configuration
- Server Application Set-Up & Configuration
- Microsoft Exchange Server
- Backup
- Microsoft IIS
- Routing & Remote Access Services
- Domain/AD User Account and Permissions
- Domain/AD File & Print Sharing
Business Benefits
- 24 hour PC and Server Monitoring - Alerts you to potential problems before they actually happen Enables us to respond within minutes to resolve PC, Server issues.
- Managed Security - We install and maintain the latest Server and Desktop security solutions include Anti-Virus, Anti-Spam and network intrusion detection.
- Patch Management and Vulnerability Scanning - Microsoft Patch updates to keep your network protected and running smoothly. Ensures PCs and Servers are not open to attacks. Identifies weakness in PCs, Servers and network and Solutions to Fix. Data security Improved along with maximised productivity and up-time.
- Network Administration and End-User Support - Helping get the best performance out the investment in IT. Allows you to focus on running their business not routine IT tasks.
- On-site call out - If we are unable to fix faults remotely, then an engineer will be with you the same day.
- Data backup Monitoring - Regular monitored your Server backup solution and altering you if this should fail. Minimises server failure, downtime and cost to the business.
Our Latest Projects
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